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This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services. Information in some of these PDFs have now been used to create pages in HTML. However, some PDFs still exist.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. However, we do plan to add captions to any new videos uploaded to the website.

These regulations do not apply to the content of websites and mobile applications qualifying as archives. In this regulation— “archives” means a website or mobile application which: (i) only contains content that is not needed for active administrative processes; and (ii) is not updated or edited after 23rd September 2019

This statement was prepared on [26.10.2023]. It was last reviewed on [26.10.2023].

This website was last tested in October 2023 The test was carried out by web providers Creo and ticketing system Ticketsolve.

We used this approach to deciding on a sample of pages to test:

Tools used for Ticketsolve:

  • Jaws
  • NVDA
  • VoiceOver
  • Axe DevTools was used to programmatically find existing accessibility issues within the application
  • Keyboard Testing

Multiple Browser environments have been tested:

  • MacOS: Chrome, Firefox, Safari
  • Windows 10: Chrome, Edge
  • Mobile (iOS): Safari
  • Mobile (Android): Chrome

Pages Creo tested:

  • Home – Home https://aber-arts.ubuntu.staging.creo
  • Whats On – Events https://aber-arts.ubuntu.staging.creo
  • Your Visit – Flexible
  • Staff Directory – Flexible
  • Contact – Contact

Tools used by Creo:

  • Page Insights
  • Axe
  • WAVE
  • BrowserStack
  • Siteimprove

You can read an accessibility test report here:

The pages tested proved to be compliant with the Lighthouse Accessibility score = 89-96



Further Work & Recommendations


While Ticketsolves Ticketbooth application does meet the requirements for WCAG 2.1 levels A &

AA compliance there are areas which could be improved.

Alternative Text for Shows

Show listings include images that are hidden from visually impaired users to comply with

accessibility standards and prevent navigation issues. Future work should include enabling

us to provide alternative text for show images, allowing for a comprehensive display of

both descriptions and images.

Relevant WCAG 2.1 criteria, 1.1.1 Non-text Content.

Enhanced keyboard navigation

The application currently implements “Skip Links” which allows keyboard users to skip to the

pages content. This satisfies the requirements but it could be expanded to provide a number of

useful links for a given page. This would also alleviate issues arising from any timer related


Relevant WCAG 2.1 criteria, 2.4.5 Multiple Ways.

Greater usage of autocomplete

Increased autocomplete functionality in Ticketbooth forms would enhance the user experience,

reducing effort for completing operations like checkout and mitigating issues with timer-related


Relevant WCAG 2.1 criteria, 1.3.5 Identify Input Purpose